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The player from Australia faced difficulties withdrawing money after completing wagering requirements, as he encountered multiple delays and onerous KYC documentation requests. His account was then disabled without prior notice, and support mentioned it was an administrative decision but failed to clarify whether he would receive his deposit back. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, leading to the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication. The player from Germany reported that King Billy Casino had confiscated his €3,700 winnings due to a supposed duplicate account he had forgotten about, despite having no activity on that old account.