The Complaints Team marked the complaint as 'resolved' in their system. The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team extended the investigation period but ultimately had to close the complaint due to the player's lack of response to inquiries and reminders. The player had received one payment of $3,000 and was awaiting the remaining $12,000, which was subject to the casino's withdrawal limits. The situation remained unresolved as the player did not engage further with the Complaints Team. The player from Australia faced issues with a pending withdrawal that had been held for over 7 hours despite being previously verified. She had contacted support multiple times without receiving a solution.
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